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I have a few high rollers who deposit large sums. I’d like to offer them special conditions without spending too much on fees.
Is there a way to make sure VIPs pay less while I don’t end up losing money?
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Often, all it takes is talking to your provider and showing them that these clients generate high transaction volumes. It might be more profitable for them to lower the percentage than to risk losing your overall business.
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Check out what other providers offer.
Often, when a provider sees you're considering alternatives, they're willing to lower the rate.
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Sometimes providers just use their base rate. I'd suggest negotiating personalized terms, especially if your turnover is growing.
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Another option is to use different payment systems, each of which might have lower fees for larger amounts. You can pick providers case by case to accommodate important clients.
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I once signed an additional agreement with a payment service where any transaction above a certain threshold got a reduced fee. It was great for VIP clients who ended up paying less, and it benefited me because I could retain those high rollers and increase my overall volume.
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Sometimes I cover part of the fee out of my own pocket. It might seem expensive, but in the long run, big clients generate more profit, so such loyalty can pay off. If they see I care about their wallet, they stay with the platform.
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