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How do you know when it’s time to switch your VoIP route or supplier?
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If your ASR or ACD drops significantly and suddenly, without a technical explanation, its time to test alternative routes.
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Frequent user complaints about dropped calls, audio delay, or robotic voice are major red flags.
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SIP responses like 503 (Service Unavailable) or 486 (Busy Here) in high numbers often point to overloaded or poorly managed upstream routes.
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Conduct regular audits of route performance proactive switching prevents reputation damage and revenue loss.
How do you know when it’s time to switch your VoIP route or supplier?
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