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How do I check the real quality of VoIP traffic before signing a contract?
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Usually I ask for a test account and make dozens of calls to different destinations, checking average call durations (ASR, ACD) and latency.
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I listen to call recordings: if there’s persistent echo or disconnections, quality is lacking.
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Sometimes the first calls are perfect, then quality drops. I suggest testing more than just 10 minutes—maybe over a couple of days.
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