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Contract or handshake?

#1
Do I need a contract for VoIP traffic deals, or is a verbal agreement enough?
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#2
It’s better to always sign a contract detailing rates, payment terms, SLA (Service Level Agreement).
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#3
For small tests, maybe verbal is OK, but I still confirm terms by email.
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#4
A contract can specify compensation if routes fail or traffic isn’t delivered—otherwise it’s all on trust.
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