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Repeated user complaints about confusing layout, unclear wording, or sluggish response.
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How can kiosk operators collect valuable UX feedback directly from users?
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Use short, optional surveys at the end of sessions asking about ease of use and clarity.
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Provide a simple rating system (5 stars or emojis) to gauge satisfaction.
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Display a QR code linking to a more detailed online feedback form.
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Have staff observe interactions and note patterns where users struggle or require assistance.
Interface and usability: customer convenience at kiosks
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