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What should I do if the provider doesn’t respond to support requests?
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Try reaching out through their official social media accounts, such as LinkedIn or Twitter. This often helps to speed up the process.
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If this doesn’t help, I recommend immediately looking for a new provider. Once, I wasted a lot of time hoping that support would solve my issue, but I ended up switching to another partner
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This has happened to me, and I usually start by writing to their Telegram channel. In most cases, this works.
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Решите проблему с помощью официальных жалоб, переключитесь на резервные каналы поддержки (например, чат/форумы) или просмотрите возможность судебного вызова, если это предусмотрено контрактом.
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