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What happens if the regulator shows up at our office unannounced? Do we have to let them in?
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Yes, Immediately: Refusing entry is often grounds for immediate license suspension. Open the doors.
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Designated Host: Have a senior staff member trained to escort them. Don't let them wander freely and talk to junior support staff.
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Documentation Ready: They will ask for specific logs. If you take 3 days to find them, it looks like you are hiding something.
Surprise Inspections: Handling regulator visits?
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