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What is fake answer supervision in VoIP, and what strategies help detect and prevent it effectively?
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Fake answer supervision occurs when the system marks a call as 'answered' and starts billing, even though the recipient hasnt picked up the phone.
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This leads to revenue loss and poor user experience, as customers are charged for silent or incomplete calls.
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Monitoring ACD (Average Call Duration) is essential if it's consistently under 10 seconds, it could indicate fake supervision by the supplier.
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Use test calls, detailed CDR audits, and demand strict SLAs with real-time call control standards from your suppliers.
What is fake answer supervision in VoIP, and what strategies help detect and prevent
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