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What tools and metrics should I rely on to continuously monitor and assess the quality of VoIP traffic?
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Core metrics include ACD (Average Call Duration), ASR (Answer Seizure Ratio), PDD (Post Dial Delay), and call completion rate.
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Use VoIPmonitor, Homer, or custom-built dashboards that process CDRs and generate quality reports.
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Monitor traffic segmented by destination, time, and codec to isolate quality issues more effectively.
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Customer feedback and complaints often highlight quality gaps not visible in raw stats use both for best results.
What tools and metrics should I rely on to continuously monitor and assess the qualit
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