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Why does the quality of VoIP traffic often change depending on the time of day, and what can be done to minimize these fluctuations?
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Many providers reroute traffic or prioritize high-paying customers during peak hours, which may lead to higher latency and jitter on your routes.
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If your traffic is being de-prioritized, you might experience more call failures or audio artifacts during evenings or weekends.
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Monitor traffic at different hours to spot recurring performance dips if consistent, request time-based performance reports from your supplier.
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For critical destinations, use premium or guaranteed-quality routes that are less sensitive to peak load rebalancing.