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Managing hardware failures in kiosks?
I'm worried about downtime on our self-service terminals. What should the software handle automatically if a hardware component fails?
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The software must detect paper jams in the thermal printer and alert central support immediately to minimize downtime.
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If a bill acceptor jams, the software should automatically disable cash deposits (but keep other functions) until a technician fixes it.
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Touchscreen calibration tools need to be accessible in a hidden admin menu for quick on-site fixes by staff without calling an engineer.
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