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Why is codec compatibility important when selecting a VoIP termination provider, and what risks arise when it's mismatched?
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Codec mismatch can lead to transcoding, which introduces latency and degrades voice quality significantly especially noticeable in real-time calls.
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If your system is optimized for G.729 and the supplier doesnt support it, the result may be robotic or choppy audio unless transcoding is handled properly.
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G.711 provides better audio quality but consumes more bandwidth, which may not be suitable for low-bandwidth environments like mobile networks.
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Always check codec support during onboarding. Mismatched codecs can make even premium routes sound poor and lead to client dissatisfaction.
Why is codec compatibility important when selecting a VoIP termination provider, and
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